Frequently Asked Questions

GENERAL

What is Og Health?
Why do I have to create an account?
How do I create an Og Health account?
Why does Og Health ask to verify phone number?
Is creating an account in Og Health “free”?
What is one-in login?
I am not an Og Health customer. Still, can I use Og Health?
What if I want to delete my account?
Can I use the same device to log in to multiple Og Health accounts?
I lost/damaged/ changed phones after creating an account. What should I do?
Can I back up my information to icloud or google drive?
Who can be my dependents?
What is the vaccination reminder services?
How can I add my dependents to Og Health?
What is Og Health?

Og Health is the digital health platform that provides world class services to the individuals and corporate organizations pursuing pioneer preventive care services to maintain a healthy lifestyle and business environment.

Why do I have to create an account?

Og Health account helps you to own your and your family Health data without the use of any physical records stored securely with data protection. Og Health account can be used across many devices at a time. Og Health uses advanced security methods to make sure your data is secured and it will not be shared with any third party without your permission.

If you already use Og Health to track your vaccinations, Og Health Accounts gives you the ability to backup your record(s) securely and access them from multiple devices.

How do I create an Og Health account?

Please follow the below-mentioned steps to create your Og Health account.

  1. Download the app from the App Storeor Google Play Store.
  2. Launch Og Health App.
  3. Tap on ‘Get Started’ and you will see various slider screens listing the amazing features of Og Health.
  4. Click on the “CREATE AN ACCOUNT” button at the bottom of the screen.
  5. Start filling your details. Your name, your country and enter your mobile, email, set a password then read and agree the T&C.
  6. Og Health will ask you a few more information related to Health sector, you need to fill the information to complete the registration.
  7. Tap on ‘REGISTER’ button. You will get an OTP on the mobile number you entered. Once you enter the OTP and tap on ‘Submit’, Your account will be created.

Once this step is complete, you will receive an email from Og Health and will be required to verify your email address for you to use the Email ID to log in to the app. Please check your junk mail if you do not see anything in your inbox. Simply click on the link contained in the email, you will get the verification confirmation, close the window, and return to the app.

If you already have an Og account, you can log in using your email and password.

Why does Og Health ask to verify phone number?

It is our KYC process. During the process registration, you will get a mobile verification code on your mobile number, the one you shared with us while signing up. If you do not receive a mobile verification code within 60 seconds, tap on the resend verification link on the OTP screen to get a new mobile verification code. If you entered a wrong mobile number, then you have an option to edit it and request for the activation code again.

Is creating an account in Og Health “free”?

It is absolutely free! You don’t need to spend money to become an Og Health User.

What is one-in login?

One Global group has other products namely Og Money KW, Og Money Global, Og Business, Og Play, Og Travel. If you already are a registered user in any one of the Og products, you can use the same credentials to use Og Health app. You may complete the Og Health profile once after Logging in to the app.

I am not an Og Health customer. Still, can I use Og Health?

No, without having an account in Og Health, you can just see what are the features available in the app at a glance. But to experience Og Health benefits we recommend you to register.

What if I want to delete my account?

You may change your account credentials including your mobile number and Email ID from the profile and you can also delete the dependents you added.  You can delete the account by clicking the “Delete My Account” inside your profile in Og Health. You will not receive any communications from Og and your data will no longer be accessible to you.

Can I use the same device to log in to multiple Og Health accounts?

Yes. You can log out from the Profile, then log in using a different email/ password combination to access another account. When you log out of an account, the information is wiped from the device but remains securely stored on the server.

I lost/damaged/ changed phones after creating an account. What should I do?

If you have lost your mobile phone we recommend that you change your account password. You can do this from the Account Settings once you’ve downloaded Og Health on your new device. If you have changed phones, simply log into your Og Health account on your new device to access your records.

Can I back up my information to icloud or google drive?

Og Health will no longer support Google Drive or iCloud backup options. Og Health Accounts is the only way to backup your Og Health record(s).

Who can be my dependents?

Dependents can be anyone from your family or friend circle including your pets. Once you add them to your Og Health profile, you can create their individual records with the vaccines available and the vaccines they are taken. You can export the report of the vaccines taken by each dependent and share with any Health practicioner for the future reference.

What is the vaccination reminder services?

Og Health reminds you to never miss any scheduled or upcoming vaccines as per the preventive immunity vaccine programs per country based on the Birth date of the dependent. The reminders will be sent ‘Two days’ before the vaccination schedule and on the day of the vaccination. The reminders will be sent on Day time – 9.00 Am to 12.00 PM.

How can I add my dependents to Og Health?

Please follow the below steps to add a dependent in Og Health App.

  1. Click on the ‘+’ button in the Vaccination page
  2. Fill the information to add the dependent
    • Name
    • Gender
    • DOB
    • Relationship with you
    • Country of the dependent
    • Vaccination Center
    • Mobile (optional)
    • Email (optional)
    • Profile Picture
  3. Your dependent will be added successfully to Og Health and will be visible in your Vaccination page with the complete list of vaccines to be taken from the Date of Birth of the dependent.

VACCINATIONS

What is immunization?
What is travel vaccine?
What is pregnancy vaccines?
What is high risk vaccines?
What is pet vaccines?
Can I use Og Health as my only source of medical advice?
What is immunization?

Immunization or vaccines, protects people from disease by introducing into the body safely and effectively the same germs that cause disease but they have been either killed or weakened to the point that they don’t make you sick. A vaccine stimulates your immune system to produce antibodies, exactly like it would if you were exposed to the disease. After getting vaccinated, you develop immunity to that disease, without having to get the disease first.

You can use Og Health to receive reminders of when vaccinations may be recommended, updates on available vaccinations, or notices of vaccine-preventable outbreaks in your area.

What is travel vaccine?

Travel vaccines are specific immunizations given to travelers prior to going to certain areas to protect them from acquiring serious, life-threatening diseases. They may be recommended for your travel destination depending on your destination and your planned activities.
You can use Og Health to be updated about the preventive vaccines you have to take before travelling to any destination based on the destination country health policies with Og Health Travel Vaccine details.

What is pregnancy vaccines?

All pregnant women, regardless of vaccination history, should get vaccinated before and during pregnancy. Pregnancy vaccines can help protect both you and your baby against serious diseases. You can use Og Health to stay up to date on your immunizations before and during pregnancy in order to maintain your health and the health of your baby with Og Health Pregnency vaccination details

What is high risk vaccines?

High-risk vaccines are recommended for seniors and individuals with chronic health conditions. It is important to be up-to-date on recommended vaccinations as they are at increased risk for complications from certain vaccine-preventable diseases.

What is pet vaccines?

Every pet should be vaccinated as it can sometimes carry harmful germs that can make us sick even when it appears healthy. You can use Og Health to get information and timeline to vaccinate your pet(s) with preventive immunity vaccines based on the residing country health policies. By keeping your pet healthy, you help to keep yourself and your family healthy.

Can I use Og Health as my only source of medical advice?

Information included in Og Health is for your general knowledge only. It is not meant to replace what a Health Care Professional might tell you. You should not rely on it for diagnosing or treating an illness. You should talk to your doctor if you need medical advice or help.

ORGANIZATIONAL WELLNESS SURVEY

What is the organizational wellness survey?
Why should I participate?
How do I participate?
Are my answers confidential in the organizational wellness survey?
What is the organizational wellness survey?

The Organizational Wellness Survey is an assessment that encompasses many different areas of personal and organizational wellness. The main purpose of the survey is to capture information that may be impacting the wellness of the whole organization and provide areas of focus to help your company enhance your personal workplace experience.
Over the years, many surveys have been created to help people and organizations understand the information being captured and how it relates to scientific and research parameters. The Organizational Wellness Survey has used best practices by incorporating questions which have been scientifically, socially and medically validated to accurately help to identify areas of concern and risk.

Why should I participate?

Your company recognizes that you are its most valuable asset. Participating in the Organizational Wellness Survey will provide valuable insights that will allow your organization to focus on what will really make a difference for you. All information provided to your company is in aggregate and no personal information is provided to your company. Your responses are completely confidential.
The Organizational Wellness Survey also offers tracking capabilities allowing your organization to benchmark and track company results year over year.

How do I participate?

Participation is simple and requires only 15 minutes of your time. Please install the Og Health application in your smartphone and register with your Mobile, Email address and Password.

  • Make sure you use the same mobile number you provided to your organization, this will allow you to receive a notification via SMS with the link to download the Og Health App.
  • If your number is already registered with Og Health or any One Global products, then you will get notification in your Og Health App’s notification center.
  • Open your Og Health app and go to the Wellness survey icon, you can find the survey open for you to participate as it scheduled.
Are my answers confidential in the organizational wellness survey?

All your personal information, answers and results are completely confidential and never shared. When providing your organization with survey results, only anonymous, aggregated data is used.

INDIVIDUAL WELLNESS SURVEY

What is the Individual Wellness Survey?
How do I participate?
What should I do with my results?
Are my answers confidential in the Individual Wellness Survey?
What is the Individual Wellness Survey?

The Individual Wellness Survey is an assessment that encompasses many different areas of personal wellness. This survey has been created to help identify personal health risks, provide a deeper understanding of your health, and take action to be the best you can be.

The survey will include lifestyle, medical, and stress related questions. Once completed, you will receive a wellness score and potential health risks.

Over the years, many surveys have been created to help people understand the information being captured and how it related to scientific and research parameters. The Individual Wellness Survey has used best practices by incorporating questions which have been scientifically, socially, and medically validated to accurately help identify areas of concern and risk.

How do I participate?

Participation is simple and requires approximately 10 minutes of your time. In Og Health app, check the wellness survey area to see the individual surveys available for you. Choose the survey and make the payment to start participating. Your answers will be autosaved, so that you can exit the survey at any time and resume it later on as per your convenience.

What should I do with my results?

The purpose of the survey is to provide you with a greater awareness of your health. If you are concerned about any areas that show a risk to your health, please speak with your health care provider. We also offer additional services that can provide further information on your health and wellness.

Are my answers confidential in the Individual Wellness Survey?

All your personal information, answers, and results are completely confidential and will never be shared with others.

HEALTH SCREENINGS

How long will it take to complete the process?
How long does the blood collection and biometric reading appointment take?
Who will do my blood work?
When can I book my appointment?
Are the test results accurate?
Are my test results confidential? Who will see my results?
How long will it take to receive my results?
How will I know when my results are ready?
What do I do if I receive an abnormal test result?
Can I have my test results sent to my doctor?
How long will it take to complete the process?

You can fill out the Health Risk Assessment online as soon as you have registered for your health report. Once completed, you will then arrange for one of our health professionals to come to your home or office for your blood collection. From the day of your appointment, it will take approximately 5-15 business days to process your blood work, analyze all of your screening data and create your personalized health report.

How long does the blood collection and biometric reading appointment take?

We only need 20 minutes of your time, and we come to you! You can arrange for us to come to your home or even your workplace. All we need to do is collect a blood sample, take your blood pressure, and measure the circumference of your abdomen.

Who will do my blood work?

Your appointment will be completed, and your blood work processed by one of the leading laboratories in Canada, Dynacare Laboratory.

When can I book my appointment?

You must complete your Health Risk Assessment before you can book your appointment. You can start your Health Risk Assessment as soon as you have registered with Og Canada. Once completed, Og Canada will contact you to schedule an appointment time convenient to your schedule.
Once booked, you will receive a confirmation email with the date and time of your appointment. If you need to cancel or rebook a scheduled appointment, Dynacare Laboratory requires a minimum of 48 hours notice. Appointments that are missed or rebooked with less than the required 48 hours will be subject to an additional fee of $100.00.

Are the test results accurate?

The Dynacare laboratory personnel diligently monitor the accuracy and precision of each test. Although each test has its own performance measures and appropriate uses, laboratory tests are designed to be as precise, accurate, specific, and as sensitive as possible. Integral to all Dynacare operations is their extensive Quality Management System, which ensures they meet all stringent regulatory requirements. If you have fasted for the appropriate amount of time before your blood collection, the tests should be accurate.

Are my test results confidential? Who will see my results?

All tests results are highly confidential. Og Canada takes all reasonable precautions to safeguard your Personal Information, whether the information is kept electronically or otherwise. This involves ensuring that the only people who view your Personal Information are those who have a need to do so, and only where necessary and appropriate.

How long will it take to receive my results?

Your health report will be ready within approximately 15 business days from the date of your blood collection appointment.

How will I know when my results are ready?

Once your lab work has been processed and your health report has been created, we will send you an email to notify you that your health report is ready. You will be able to access, download and print your health report from your Og Canada online account.

What do I do if I receive an abnormal test result?

If your health report shows that you have results outside what is considered to be the normal range, please share your lab results with your current health care provider for guidance.

Can I have my test results sent to my doctor?

All of your lab reports will be available in your personal account. There you can print your reports and provide them to the healthcare professionals of your choosing.

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